Conversations that
reach and resonate
One thread to move customer conversations toward action, built for the demands of regulated industries.
More replies, fewer ignored texts
FinText® Connect gets your messages delivered, recognized, and answered, so customers respond instead of ignoring another unknown number.
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Reach more customers
Verified sender profiles and dedicated short codes mean your messages arrive and get opened.
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Convert more conversations
Replies, questions, and next steps happen in the thread, so fewer customers drop off along the way.
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Resolve more accounts
Customers take the next step in the same conversation, without a rep chasing the account.
Deliver messages customers trust and respond to.
Dedicated short codes and verified sender profiles let customers recognize you before they open the message, and MMS and RCS add rich content when the moment calls for it.
Hold real-time, two-way conversations that convert.
Customers can reply, ask questions, and take next steps without leaving the conversation, while handling common requests like HELP and STOP automatically.
Keep messaging consistent across every team.
Templates come pre-approved for consumer finance regulations, so campaigns clear internal review faster and every team sends the same message the same way.
“SBT’s unmatched ability to provision short codes means our texts have a higher deliverability success rate… once you get the connection, you’ve got a better chance of getting money on that account.”
FAQs
FinText Connect is the messaging layer of the FinText platform. It lets you reach customers by text and hold two-way conversations from the first message to the final step.
Connect supports SMS, MMS, and RCS. MMS and RCS add rich content when a message needs more than text.
Most platforms are built to send messages. Connect combines verified sender profiles, dedicated short codes, two-way messaging, and AI-driven intent understanding to build trust, drive response, and keep conversations moving forward.
Messaging runs on FinText Protect, which manages consent, quiet hours, and subscriber status.
Yes. Connect delivers at scale over 10DLC and dedicated short codes.