Status Codes and Actions
The table below shows the status codes seen most often by SBT clients.
Some status codes have extended descriptions with information on why a code is sent and the actions clients should take. Please see our KB article on Extended Status Code Descriptions. That article is also linked in the relevant status codes below: 99, 101, 102, 200, and 211. Note: SBT HubSpot registration is required to view the Knowledge Base.
| Status Code | API Status Response | UI Status Description | SBT Automatic Actions | Client Actions |
| -1 | Unknown Carrier | Message Queued | None | None |
| 99 | Your message has been queued in the Platform | Message Queued | None | None; click here for more detail. |
| 100 | Message was successfully delivered | Delivered | None | None |
| 101 | Message was successfully delivered to the carrier | Sent to Carrier | None | None; click here for more detail. |
| 102 | The message has been queued for delivery to the carrier | Queued to Carrier | None | None; click here for more detail. |
| 110 | Stopfail – Not a Subscriber | Stopfail – Not a Subscriber | None | This phone number has never been opted in. To send them text messages, the phone number will need to go through the opt-in process. |
| 111 | Stopfail – Inactive Subscriber | Stopfail – Inactive Subscriber | Phone number unsubscribed by SBT. | This phone number has been unsubscribed on the SBT platform using one of the opt-out methods. Unsubscribe the number on your platform and on the SBT platform. |
| 112 | Stopfail – Blocked Subscriber | Stopfail – Blocked Subscriber | None | A phone number SBT has blocked from the platform. Unsubscribe the number on your platform and on the SBT platform. |
| 113 | StopFail – Carrier Not Supported | StopFail – Carrier Not Supported | This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) | None |
| 114 | StopFail – Invalid Number | StopFail – Invalid Number | None | Unsubscribe the number on your platform and on the SBT platform. |
| 115 | StopFail – Landline Number | StopFail – Landline Number | None | Unsubscribe the number on your platform and on the SBT platform. |
| 116 | StopFail – VBT In Process | StopFail – VBT In Process | None | If using the PIN or Reply Yes opt-in method, these are numbers which have not completed the opt-in process. The customer must provide the PIN or reply YES. |
| 120 | StopFail – Non-FTEU Carrier | StopFail – Non-FTEU Carrier | None | Unsubscribe the number on your platform and on the SBT platform. |
| 200 | The message was undeliverable and no explanation was provided from the carrier | Undeliverable | None | Retry; After 3 fails, unsubscribe the number on your platform and on the SBT platform. Click here for more detail. |
| 201 | The carrier has blocked SMS traffic to the handset | Blocked Number | This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) | None |
| 203 | The phone number is no longer in service | Deactivated Number | SBT will unsubscribe the phone number from the platform the following day during the nightly deactivations. | Unsubscribe the number on your platform and also on the SBT platform. |
| 204 | No message content provided, message was too long, or message contained invalid characters | Invalid content | None | Follow-up with SBT Customer Support to re-evaluate message template. |
| 205 | The phone number belongs to a country that is not supported | Unsupported Country | None | Unsubscribe the number on your platform and also on the SBT platform. |
| 206 | The carrier was unable to forward the message to the handset | Unable to forward | This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) | None |
| 208 | The carrier ID provided was invalid | Invalid carrier | Customer has changed carriers; SBT will deliver on new carrier. | Please retry; After 3 fails, unsubscribe the number on your platform and on the SBT platform. |
| 209 | Carrier Not Found | Carrier Not Found | None | Unsubscribe the number on your platform and on the SBT platform. |
| 210 | Subscriber insufficient credits | Subscriber insufficient credits | None | The subscriber—the end user/consumer—must buy more service credits from their carrier. |
| 211 | Invalid destination address | Invalid destination address | This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) | Retry. After 3 failed attempts, unsubscribe the number on your platform and the SBT platform. Click here for more detail. |
| 212 | Message content blocked | Block – Review | None | Do not reattempt. Follow up with SBT support. |
| 213 | Message blocked, unsubscribe | Block – Unsubscribe | None | Do not reattempt. Unsubscribe. |
| 214 | Blocked due multiple identical or similar messages within an hour to the same subscriber | Flood Filter | None | Review traffic. A single number can only receive 20 varied messages and 6 identical messages per hour. |
| 404 | System Error | Temporary system error by carrier | None | Retry submit after 24 hours. |
| 408 | A provided parameter was invalid | Invalid parameter | None | Follow up with SBT Customer Support. |
| 409 | Account misconfiguration detected | Config error | None | Follow up with SBT Customer Support to check org codes. |
| 410 | Carrier not supported by aggregator / No delivery route defined for carrier | Invalid route | None | Recommend for you to unsubscribe the number on your platform and also on SBT platform. |
| 411 | Carrier TPS Rate Exceeded | Carrier TPS Rate Exceeded | None | Retry campaign. |
| 412 | Carrier Daily Volume Exceeded | Carrier Daily Volume Exceeded | None | Retry campaign after 24 hours. |
| 572 | Campaign information is not provisioned for this carrier or is not active | Campaign not provisioned | This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) | None |
| 800 | Message undeliverable due to restriction in communication code used | LC_Replaced | None | Follow up with SBT Technical Support. |